How to Use Online Live Chat to Increase Sales and Better Support

by | Mar 22, 2010 | Marketing, Website Software | 9 comments

Let me show you how I use online live chat to increase sales and have better customer support.

Watch this video.

As mentioned in the video leave me a comment on this blog post if you would be interested in an info product that makes this super easy to setup on your own site and / or across multiple niches. Videos on installing and setting up the Livezilla chat software (Windows only I’m affraid people), and the script to get a nice hover popup over your existing pages. Which is the best way to get a chat going. Not some static live help image sitting off to the side of the website that no one sees.

For those brave souls that like a challenge and do it on your own, make sure you get started with LiveZilla.

Forget all the paid chat services, they can’t handle multiple instances of the chat software which is what internet marketers need. Those with multiple personalities anyway 🙂

Talk soon

Aaron

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9 Comments

  1. margocale
    margocale on March 31, 2010 at 11:58 pm

    The idea is great and as you say is another method for increasing sales also the drop down box.

    I have not gone into all the detail as yet but one thought was how do you provide the cover when you are away from your computer?

  2. Aaron
    Aaron on April 6, 2010 at 8:34 pm

    @margocale You either have your staff (virtual assistants) monitor the live chats, or you have it so that it’s only online when you are online.

    You can either have it so that people can leave you a message if you are not available for a live chat, or just don’t show the live chat image if you are away.

    Aaron

  3. David Lovelace
    David Lovelace on April 7, 2010 at 7:25 am

    Hey Aaron,

    Sure, would be interested in hearing more.

    Dave

  4. Phil Henderson
    Phil Henderson on April 9, 2010 at 8:52 am

    Aaron,

    love the idea.

    I’d definitely be interested in this

    I’ll go download livezilla now…

    I’ve got script smart so i’ll give it a test this weekend

    All the best

    Phil
    p.s. Keep up the great work!!

  5. Ian Traynor
    Ian Traynor on April 10, 2010 at 2:23 am

    Hi Aaron

    Yes, I could well be interested in your proposed info product, based around Livezilla

    Please keep me informed.

    Regards

    Ian Traynor
    Professional Webmaster
    ———————-

  6. Steve
    Steve on April 14, 2010 at 7:36 pm

    Definitely interested; I’ve been considering a paid solution, not yet performed the research, hadn’t realized the difficulty in managing multiple sites/personas that this solution can address.

    Please keep me informed.

    Thanks,

    Steve

  7. Annie
    Annie on April 15, 2010 at 1:43 am

    Great idea, well done, can’t wait!

  8. Mus
    Mus on May 27, 2010 at 9:14 pm

    I’m interested too. Please keep me in the loop!

  9. Ian Richardson
    Ian Richardson on September 28, 2010 at 3:14 am

    Hi Aaron,

    Very interested in having this available on my web sites.

    Have you got more information you can share with me?

    Thanks

    Ian

    PS Come On Aussie!

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